Family Support Worker

Job Summary

Department: Ministry of Health

Salary: $26196- $32196

Grade: R39 - R34

Allowances: Telephone - EC$720 p.a. (taxable)and Travelling - EC$9600 p.a.(non-taxable)

Deadline Date: Friday April 26, 2019

Days Left: 6

About the Job

The Government of Montserrat is inviting applications from suitably qualified persons for the post of Family Support Worker within the Ministry of Health and Social Services, Government of Montserrat.



To assist in the planning and implementation of the Government of Montserrat’s (GOM’s) Social and Community programmes to improve families who are experiencing short or long term problems, by offering practical help, emotional support, and empowering them to address challenges.


  • Adhering to professional practice standards and legislations, including confidentiality, safeguarding, equality, diversity and inclusion policies;


  • Updating the Senior Social Worker weekly/regularly on matters pertaining to clients;

  • Undertaking regular caseload, review meetings with individuals and families during home and community visits to ensure they are fully supported to progress and achieve desired outcomes;

  • Providing practical home management and budgeting advice to parents;

  • Coaching, mentoring and motivating families to understand the positive benefits of building on their physical and emotional wellbeing through relevant activities;

  • Maintaining accurate and up-to-date administration of all interactions through referrals, assessments, care plans and case recordings;

  • Making contact with clients in consultation with Senior Social Worker. Assess and review identified needs. Address needs/concerns with family and where necessary refer and liaise with relevant/appropriate agency;

  • Undertaking Initial Assessment of families' needs to identify and plan the support needed to address issues and prevent any problems from escalating;

  • Undertaking regular caseload review meetings with individuals and families during home and community visits to address issues and or challenges to ensure they are fully supported to progress and achieve desired outcomes;

  • Liaising effectively with colleagues, Health, Social Care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.



    The applicants must:


  • Have a Diploma in children and Family, OR Counselling;

  • Have at least five (5) years related work experience in generic Social Care field to include children, young people, families and the elderly;

  •  Be Computer literate;

  •  Be able to work in a small multicultural community;

  •  Have a flexible approach to work;

  •  Possess the ability to plan and manage projects;

  •  Possess excellent verbal communication and written skills;

  • Have Report Writing Skills;

  • Have an up to date Police Check and  Drivers License




    The total annual remuneration package for the post of Family Support Worker:

  • Basic Salary in the salary scale R39 – 34, that is,  EC$26,196.00 - EC$32,196.00 per annum (taxable)

  • Allowance:

  • Telephone EC$720.00 p.a. (taxable)

  • Travelling EC$9600.00 p.a. (non-taxable)



    Appointment will be made either on a permanent or contractual basis.



    Application forms can be obtained from the Government of Montserrat’s website at (Click on ‘Forms’). Application forms can also be obtained from the Human Resources Management Unit, Brades, Montserrat by e-mail to or by telephone at 1 (664) 491-2365/2444 or by fax at 1 (664) 491-6234.

    Applicants must provide all of the following information:

  • A completed Application Form with a covering letter

  • A comprehensive curriculum vitae with full particulars of experience, and copies of relevant academic qualifications. 

  • NOTE: Original certificates of qualifications or official notarized copies will be requested from those invited to interview.  A clear statement detailing why in the applicant’s view he/she considers him/herself well qualified for the position.  Two letters of reference with full contact details of the referees.


    Completed application forms must be returned to the Human Resources Management Unit either by email, or by fax or by ordinary mail. These should be addressed to the Chief Human Resources Officer, Human Resources Management Unit, Government Headquarters, Brades, Montserrat.


    Shortlisted applicants will be invited to participate in a selection process that involves attending one or more interviews and/or assessment centres.  These interviews are designed to assess the skills, competencies and attitudes of the applicant and may be conducted via SKYPE or in person.  The Interviews and/or Assessment centres allow the Selection Panel to draw on more evidence about the applicants than can be derived from the written application.

    The deadline for the receipt of applications is 4:00 p.m. on April 26, 2019.

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